Terms of Supply & Business Conditions
Ordering, delivery, documentation and payment — all processes clearly organised for international buyers.
Flexible logistics in the EU
Full documentation available
Consistent product availability
Payment & contract terms
Practical and clear – without unnecessary bureaucracy
Payment
- International bank transfers via SWIFT
- Payments accepted in EUR and USD
- Advance payment or deferred terms for recurring customers
SWIFT
EUR
USD
IBAN
SEPA transfers may also be possible depending on your bank and jurisdiction.
Payments can be routed via EU correspondent banks if required.
Contract & documents
- Standard B2B contract terms with clear scope and pricing
- Invoices, packing lists and documentation included
- Individual terms available for distributors and long-term partners
All documentation is available in digital format. Paper copies can be provided on request.
If you need specific legal wording or compliance terms for your procurement system, please let us know in advance.
Delivery & Logistics
International shipment options for EU buyers and distributors
International Delivery
- Export to EU & EEA countries
- Standard commercial logistics companies
- Pallets, rolls or boxes depending on product type
Road freight
Sea
Air
Our team helps with routing and choosing a suitable transport option.
Export terms
- Incoterms 2020 available (EXW / FCA / DAP)
- Shipment prepared for customs clearance
- We provide all transport documents: invoice, packing list, HS code
Import formalities and duties are handled according to your country’s regulations.
Delivery costs depend on destination, volume and method. We calculate options and help choose the optimal route.
Minimum Order & Packaging
Suitable for distributors, wholesalers and industrial projects
Minimum order
- Standard MOQ from €5,000
- Shipments below MOQ are evaluated individually
![]()
Warmlex (EPE)
- Supplied in full rolls only
- Pallet or bulk format depending on volume
![]()
Isolontape (XPE/IXPE tapes)
Isolontape (XPE/IXPE tapes)
- Full roll supply only
- No cutting of tapes available
Isolon 300 / Isolon 500
- Available in rolls, sheets and mats
- Thicknesses and densities by specification
Packaging
- Export packing for transport
- Strapping, wrapping and labelling included
- Batch & product identification on request
Custom formats
- Special projects and custom sizes — on request
- Large-volume offers and distributor pricing
If you have a specific packaging or pallet configuration in mind, we will adapt it to your standards.
Quality assurance & claims
We monitor the quality of every batch and handle any issues in a clear, structured way.
- Standard quality assurance applies for 12 months from the production date, provided that storage and handling recommendations are followed.
- Materials can often be used after this period if their properties remain within the required range; this should be evaluated for each project.
- If you notice a deviation (visual defect, wrong thickness, density, packaging issue), please contact us before using the material in production.
- We analyse the case together with you and, where justified, agree on a solution: replacement, partial credit, discount on future deliveries or another agreed option.
- Claims and returns are processed in line with contract terms and standard international B2B practice.
Please keep the label with the batch/lot number and basic documentation (invoice, packing list) – this allows us to trace production details and handle your claim faster.
Certificates & documentation
We provide documentation required for traceability, quality control and import on the buyer’s side.
- Quality certificate / batch statement – issued by the manufacturer’s QC for each batch or shipment on request. Can be prepared in English if requested in advance or if batch numbers are provided.
- Certificate of origin – issued for each export shipment by the Chamber of Commerce based on the final packing list (net / gross weight and list of items). Helps the buyer with customs clearance and preferential regimes where applicable.
- Technical data sheets and product specifications – currently available for selected Isolon 500 (IXPE) grades (e.g. AH / AV with density around 33 kg/m³). For other densities and materials (Isolon 300, Warmlex, self-adhesive Isolontape) technical data or spec sheets can be discussed for specific projects.
- Safety data and regulatory notes – can be provided where applicable for the intended use of the material.
- Origin & HS code information – country of origin, manufacturer details and HS code to support the buyer’s customs procedures.
- Commercial & shipping documents – invoice, packing list, contract or purchase order reference and agreed Incoterms for each shipment.
LIRIDA-M is not a certification body, customs broker or tax adviser. Certification and import requirements differ between countries, so final responsibility rests with the importer and their advisers. For projects with specific standards, please share them in advance so we can check which documents are available.
How we work
A clear step-by-step process from enquiry to shipment.
Enquiry
You share your project, application area and basic technical requirements.
Material selection
We propose suitable materials — Isolon 300/500 (IXPE), Warmlex (EPE) or Isolontape — with recommended thickness and density.
Batch preparation
We reserve or prepare the batch and, where agreed, arrange cutting or conversion to the required format.
Documents & invoice
We issue the proforma and commercial invoice and prepare the necessary technical and shipping documents.
Shipment
The order is shipped according to the agreed Incoterms (e.g. EXW, FCA, DAP) via the selected transport option.
After-sales support
We remain available for any questions on application, documentation or future orders.
Ready to discuss your project?
Contact us for material selection, pricing or delivery details.